More reviews. And you read the critical ones first.
Every guest who actually sat at a table gets a short question the day after their visit: stars, whether they would recommend you, and room for a comment. You read the answers on one screen, and a low score is set aside to follow up.
01
Asked of the people who were there.
The question goes only to guests of a finished booking who sat at a table: no no-shows, no cancellations. One email, a day after the visit, with a link to a form in your restaurant’s style. Anyone who unsubscribed from email does not get it.
After Friday
The form works without an account or an app.
02
A low score reaches you first.
The Feedback screen lists every answer with its average and trend, across all your venues. Scores of three or lower are set apart so someone picks them up. You reply to the guest by email and then mark it handled.
To follow up
Nobody has to go looking for a score of three or lower.
03
Show the best ones, with your reply beside them.
You choose which reviews to show. They appear with your reply on your own webshop page, where guests also buy gift cards and set menus. Nothing appears by itself.
On your webshop page
You choose which reviews are there.
Worth knowing
The answers stay with you: you choose which review to show, on your own webshop page, and you reply to the guest.
Photo: empty restaurant just before evening service · candles lit
Your room is ready for a calmer service.
€49 a month · 30 days free · no credit card